Questions & answers

Tap Order on WhatsApp on any product. We reply, confirm the price and arrange delivery with you.

Yes. Tap Ask AI for a quick answer at any time, or message us on WhatsApp.

Use Request a quote. Items we list are priced at once; for anything else the team replies within 24 hours on working days.

Tap Notify me when it's back on the product. We send you one WhatsApp message when it returns, and nothing else.

Delivery is free in Blantyre, Lilongwe, Mzuzu and Zomba.

Lirangwe, Mdeka, Zalewa, Bvumbwe and Ekwendeni go by courier or bus, like towns outside the cities.

Blantyre: usually within 24 hours; Lilongwe: usually within 24 hours; Mzuzu: usually 1–3 days; Zomba: usually 1–2 days. These are usual times, not promises.

Yes. We send it by the courier or bus you choose: you pay for the item first, and the courier charges its own fee.

Pay on delivery in Blantyre, Lilongwe, Mzuzu and Zomba. Elsewhere in Malawi, you pay for the item first by mobile money (Airtel Money or TNM Mpamba).

We send the mobile money details on WhatsApp with your order summary, from this shop's own number. Pay only to those details, and keep the transaction ID.

Yes: within 14 days, for any reason. The item must come back in its original state, with its packaging intact. Message us on WhatsApp to arrange it.

Once we approve your refund, it is sent within 7 days to the number that paid.

Yes. Switch to Chichewa in the menu, and switch back at any time. You can also write to us in Chichewa.

We use them only to answer you and deliver your order. Our privacy page says exactly what is kept and for how long.